Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thatsmyeco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Альбина Хромцовa
Great jars. I order the third time and will be more
Carla Gaillard
Super perfect thank you
Κρατερός Παπαστεφάνου
Just perfect!! They package came very well-wrapped and everything inside was in very good condition. I love that the lids conceal the containers sooo well. So generally I highly recommend it and I will definitely buy some more.
Fernando Hernández
Good material, the lid closes very well. Perfect size.
Ismael Aguilar
Second order I make, very happy with the products. It arrived perfect and the closure is very good. I’ll make more orders. Perfect.
ליאור פרץ
Very nice, recommend to the store
Сергій Винниченко
I order the second time and I will order again! Many of them do not happen)) searched with a transparent lid. That’s what you need!
Julien Louis
The boxes are solid and stack well
Dimitri Carlier
Very fast delivery, very happy boxes
Анфиса Герасимовa
Excellent containers, delivery fast, good packing.
Олег Максимов
Great containers! Very comfortable, stylish and beautiful, the cover with rubber is tightly closed. Buy more☺& Middot; The only negative is that spaghetti in the largest container does not fit.
Любовь Черноусовa
Containers are great. Delivery is fast, tracked. Everything came whole
Фёдор Орлов
Happy with the purchase. I ordered more. It came without damage. I hope the second order will also please.
Éléna Michaud
Great very well wrapped during my delivery. The product is topissime
Guillemette Da silva
Item received in perfect condition and quickly… The boxes (20 in total) are stackable and therefore very practical. The store is serious and listening I am very satisfied ..
Charlotte Tom
exactly as depicted
Silvia Rojas
After I use them and place them, I can only say I need more haha, I’ll order again come super well packaged and to keep things cool
Екатерина Цивилёвa
Came in 18 days to Moscow. Containers are whole, well packed, correspond to the description. I will take more
Маргарита Жигановa
I regret that I did not order much. Not cheap, but liked jars. The store did well, sent quickly, came in 10 days.
Ethan Carlson
thanks it’s very good