Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thatsmyeco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Lamia Hoarau
Received on time, works well thank you
Louise Maillard
ras
Pierre Herve
as described, good product
Angela McCoy
alles super
Natálie Bartusek
Super
מורן פסטרנק
Excellent product. Thank you very very much.
Élise Tessier
Très bien
Arianna Bernardi
This LED lamp is very good.
Olga Reyes
Bien
Paul Vermeulen
Ok
ירון יאיר
Time runs out and I didn’t got it yet
Kristijan Krznarić
Ok
Phillip Hanson
good
Gaia Valentini
Led bulbs as description, already purchased several times, work fine excellent value for money, store recommended.
Dennis Gray
Great light bulb. Nice soft light. Good price and fast shipment.
Amanda Hunt
they arrived on time and are great just perfect for our bedside lights.
Владислав Овчинников
Delivery fast. But not to say that they shine well. Ordered with 27 socket 36 diodes on 220V but about 60 watts glow. I even got upset what would be useful to do in the farm.
Мирослав Лаврентьев
Delivery fast. Everything matches the description. I’ll take it for the second time. Everyone is happy.
Milagros Román
Everything came in pretty late but within the deadline
Зинаида Поповa
It shines not very bright, but the light is also moderately available in the room, the room is not big light enough, + How much will work do not know, store options we have 1-3 months and the lamp spark +
Willie Hicks
Went 1.5 months, everything is normal, the light is white as it chose.
Luuk van Beek
Fast shipping and good product.
Анастасия Жгилёвa
Excellent light bulbs, I order the second time, the people who have been working for half a year without problems, ordered in another room.
Víctor Manuel Benítez
отлично заказываю уже второй раз. для гаража светит хорошо.
Andrea Gonzalez
Брал 24 шт, на 2 люстры, упакованно качественно, доставка неделя и они у меня до Ирк.обл , качество супер , светит ярко брал в зал , быстро, качественно, оперативно, цена супер, стоит своих денег, товар достойный, продовей отзывчивый, все отслеживается спасибо
Григорий Павлов
Получил вовремя. Классные, миниатюрные. Аналог 60-70 Вт. Мне понравились.
Настасья Черемновa
5 числа заказала 18 получила!Супер,горит ярко!Спасибо большое продавцу!
Оксана Винниченко
Месяц в пути,всё нормально,4 лампы все работают.Хороший продавец
Евгений Яшин
Светить стало лучше, посмотрю на сколько их хватит. Пришлось выбирать не по мощности а по размерам что бы вместились под плафон
Богдан Щуров
За два года около 100 посылок получил. Эта первая с браком. Обидно.
Кристина Жгилёвa
The goods came quickly, though all the pomped. Thank God the lamp is intact. Checked, works! The truth shines it is weak at first glance. In the rest all the hood!
Светлана Ермаковa
In Moscow it reached 1.5 weeks in Pyaterochka. The lamp is bright, it works. But the size was larger.
Борис Лебедев
Spasib OVSE Hood!
Helen Warren
I recommend this store. Sure & trusted Person. Fast Shipping & Safety Packing. This is my 2nd Order. Thank you Seller. කිසිම අවුලක් නැතුව කාලයක් පාවිච්චි කරන්න පුලුවන්. මං දෙවැනි වතාවට ගෙන්නුවෙ. කලිම් ගෙන්නපු එක තාම පාවිච්චි කරනවා. Seller උනත් පට්ට හොඳයි. බය නැතුව ගනින් පාවිච්චි කරල විස්වාසයෙන් කියන්නෙ.
David Burke
good product