Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thatsmyeco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Theresa Ward
With such a low cost, has an excellent quality
Anaël Fournier
got it for my cousin. no drawbacks noted!
Susan Nichols
Everything is fine. Delivery was pretty fast. I would recommend this store.
Óscar Sáez
Quality of product even better than expected. I totally recommend this store!
Barbara Lopez
product matches the description. thank you very much.
Ryan Jones
The best in all the items offered online in such a convenient store!
Claudia Valentini
Very happy with the quality of and fast shipping!!!
Diane Jensen
was greatly satisfied with the order
Benjamin Valdez
Absolutely satisfied with the . Thanks a lot!
Rosa María Rubio
all as described! Thanks
David Taylor
you won’t be disappointed. it’s really a good one
Anna Ferraro
awesome , recdommend
Noah Martin
not tested yet, but looks great, thanks!
Kevin Henderson
my second order in this store 🙂 thanks for great service! is amazing!
Amanda Curtis
Excellent! Will order more!
Judy Shaw
for such a resonably priced item its quality is astonishing. i guess i’ll be back for more
Randy Black
Given that such an inexpensive is quite a rarity, here’s my endless gratitude to the seller.
Jeffrey Simpson
Reasonably priced like this are quite rare to find. I appreciate the store hard work and effort
Diane Lawson
That’s the only wtore where i found a new
Michelle Sims
Very nice , good quality. Thank you very much!
María Victoria Mora
The option of free shipping is everything. Amazing customer service. exactly as described.
Sara Iglesias
is of a cool quality
Ellie Ouellet
just what i was needing. glad i stumbled upon
Brandon Gibson
Everything is fine, advise this to everybody
Sarah Dietrich
I am really thankful to the store for setting such a good price for
Lauren Gagné
I’m absolutely in love! Thank you!
Samuel Bell
Cool , quality matches the description.
Mika Krause
such a great item for sale! it’s awesome to have an opportunity to get it online with a top customer service
Lori Kelley
Lovely product, beautiful design! I love it! Arrived pretty quickly. I am very satisfied.
Helen Hunt
discount for is a great. i’m going to order it again as i was extremely satisfied with the purchase the last time
Alexander Kelley
As I can judge from my experience, the quality of is more than satisfactory
Linda Morales
as good as always. will order again soon
Josephine Ullrich
looks solid and durable. nice!
Στέλλα Μιαούλης
The purchase arrived really fast! And it was accurate! Thank u friend
Tammy Castillo
This store is the perfect answer to where to find online
Rafael Keller
Thank You so much for this product. Good quality and good price. I recommend this Store 🙂
Jack Wilson
i was looking where to find online, so now i’m really grateful to the seller
Anna Zima
a decent quality for the price
Jan Zima
is perfect! I luv it!
Andrea Scott
Bought on sale, never regretted the purchase
Levi Morton
It is simply gorgeous!! The quality is great 🙂
Zacharis Daniel
a great one, thx!
Alexandra Carre
it looks exactly like the picture and i know for sure my best friend will love it!
Στέλλα Λαμπρόπουλος
For such a low cost, is great. Thanks to the seller!
James Ryan
even better than the similar one i almost bought offline!
Keith Oliver
thanks to the seller for free shipping! happy with the purchase
Nicholas Larson
That’s the perfect place to find online
Diane West
gave as a present to my colleague. instant happines!