Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thatsmyeco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Нина Дьячковa
Delivery by courier, fast, 6 days Novosibirsk. In principle, it is worth waiting than in the city the same for a great cost to buy. 3 years ago I bought green, all whole, thorns act differently, but the stroller is the same. Headache passes) very satisfied, blue purchased as a gift.
Patricia Ray
Very good thing. lay immediately shirtless. comfortable, not hurt, nice warm. later begins stabbing stronger spin relaxing. cushion neck pillow is also very helps relieve tension. very happy shopping. back would be grateful for a good mat!
Luiza Walczak
All according to the description. Shipment future registered mail. Each stage could follow. Spikes are rigid, myślałam that pain will be stronger. Położyłam in Jersey. However recommend on bare skin. On the mat lies the relaxed. Almost zasnęłam on it.
Зинаида Базовкинa
Delivery is almost a month to Chelyabinsk, a good mat, but do not really feel the thorns, and on the rug itself it would be better to lock, not velcro
Iwona Szymczak
Delivery in 3 weeks. Shipment has been well packaged and goods arrived without damage. Without foreign odors and other zauważalnych defects. I am glad that zdążyła before Christmas. Recommend supplier and product.
Кирилл Румянцев
Delivery is fast, sent immediately, I buy for the second time, this one with Lotus less prickly, for someone who has a sensitive skin just right, and I myself regretted that I did not immediately order it. In the roller is really soft foam rubber, it is sold, but the effect is still, in my prickly mat the roller is stiff.
Ambre Barre
I decided to compare with similar offers and soon found out it’s the best possible alternative
Howard Jensen
true to the picture
Oliver Müller
i guess it’s the cheapest price for i’ve ever seen. good job!
Beatrice Martinelli
Very nice product. five stars seller, thanks.
Carolyn Green
product matches the description. thank you very much.
Frank Wallace
bought by a friend’s reccommendation, it’s just like i expected!
Любовь Лебедевa
Everything is fine, the mat is super! Inside is a thick foam rubber. In the pillow bottom is a secret zipper. Delivery three weeks. I recommend to buy. I’m very happy!
George Wells
so far this is the best i ordered online. recommend!
Heleen van der Meulen
For any budget is a good choice
Grace White
Product same as the description, arrived before the deadline, well packed, recommend.
Charlie Jones
really impressed with the quality
Steven Little
I’m really glad I managed to get online with such a prompt delivery and on such a low price
Sandra Wells
It was my third order in this store. Thanks!
Alan Burns
I bought on sale, was delighted with the quality
Bruno Daniel
safely packaged , respect to the store
София Поповa
Moscow reached 1.5 months. Cool mat, needles as on the famous pranamat. The store always answered questions, extended the protection. I am happy and recommend this store.
Пётр Чистяков
Thought the needles sharper, another effect waited, and on it you can safely sleep)))
Norbert Pawlak
Mat so as the pictures product consistent with the description. As for its price made very well. Kollce hold up well and are Dos Sharp
Marian Mróz
Dluga delivery, because until two months, overall very good, not stinks, does not have any protruding yarns, it seems well made
Дарья Павловa
The mat came in 25 days, the track was tracked. No odor unpleasant, packed in a package. Flowers as on a known expensive, the difference is only in the inner filler-there is coconut, and here is foam rubber. I tried to sit on it-quite prickly, but quite tolerable. Very satisfied with the purchase, I hope the effect from it is)).
Lucjan Szczepaniak
Little Flowers are strong and sharp (though myślałam more hurt). Pillowcase is cotton, cieniutka. Agent sponge upholstery (possible that it is a good solution-you can wearing niedużym cost replace). Ordered 12.01, received 5.02.
Tomasz Mazur
Ingenious mat!!!! Very carefully made. Lotusy evenly distributed with very kłującymi platkami. Foam Standard, zbita. Mat future well packaged. Slightly pachniała adhesive but after time airing already wasn’t it feel. Rozgrzewa and super odpręża. You can fly away 🙂 Recommend
Аида Савельевa
Excellent thing, brought the courier very polite, called in advance an hour before arrival. Delivery to Moscow week.
Richard Owens
Super. As in the photo. Everything is fine. I’m davolna
Светлана Ермаковa
Fast enough delivery. Lotus needles, foam lining.
Doris Parker
Thick mat. The pillow is identical to the previous one. can be twice as short, once for neck and head. thanks.
Роман Яковлев
Good massage kit!
Григорий Баданин
Excellent mat, ordered first myself, and then also for a gift. Thorns are sharp. I like that the mat on the whole back and under the neck is a roller, a large area, not some one zone. Inside the foam rubber is thin, the cover is Velcro, and on the pillow with a zipper.